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on any subject below. If you have other questions do not hesitate to
contact us at : |
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| Payment |
We accept VISA and MasterCard only for online orders, 24 hours a day, seven days per week. Transactions are processed by our merchant bank. If your credit card is declined for some reason we will contact you by email. We are unable to provide you with information about declined transactions; you'll need to contact your credit card provider. The cardholder name must be the name on your credit card. Address information must match the records of the issuing bank for verification, or the transaction will be declined by your bank. |
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Security Browser Security |
You will be taken to a secure directory for final processing of your order where your credit card information will be encrypted. Depending on your version of browser, you will see a lock or key in the status bar at the bottom of the browser window. You should also receive an onscreen notice anytime you enter or leave the secure directory, unless you have disabled it. |
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| How to Order | Adding to Order Once you have begun the ordering process, please do not leave the store until you are finished, or you may lose your order contents. Reviewing/Modifying Items in
your Shopping Cart Checking Out |
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| E-Mail Confirmation | You will receive an automatically generated e-mail confirmation of your order. Please note, if you have incorrectly input your e-mail address on the order form, you will not receive this confirmation, and we will not be able to personally e-mail you. However, this will not affect your order - we will still receive your order information. If you haven't received an auto confirmation within a few hours, you may want to contact us with your proper email address and reference your order number at s | ||||||||||||||
| Privacy Policy | We recognize that privacy is very important to our customers. Please be assured that any information you submit to us will be held in the strictest confidence. We do not sell or otherwise release any information regarding our customers to any third party. | ||||||||||||||
| Cookies & JavaScript | Cookies are bits of data and information that a web site copies to your hard
disk. Cookies enable the web site to individualize each person browsing its contents, and
also enables the web site to remember specific settings and configuration each person
applies to the web site. Some cookies remain on your computer for a specified length of
time, while others are automatically deleted after signing off the web site. Art-ickles uses cookies to remember which products each person adds to their order while browsing our online store. In order to use the shopping cart functionality of our online store, be sure your browser is enabled to accept cookies. By default, this function should already be working unless you have manually disabled it. These settings can be changed by setting the preferences of your browser software. JavaScript must also be enabled. |
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| Sales Terms and Restrictions | Art-ickles, Inc. reserves the right to accept or reject any and all orders, regardless of the manner in which the order is made. We reserve the right to refuse to sell or ship merchandise to anyone. | ||||||||||||||
| Returns and Guarantee | Our products are
guaranteed without defects. We inspect every items in our warehouse for
bad paint, chipping, etc. Note that the colors of our products can vary as
they are individually made and because of the limitations of the computer
monitors. Do not rely on the colors shown in your monitor to order. Art-ickles offers a guarantee policy of 15 days
after reception on any items found defective provided it is returned in
it's original intact shrink wrap plastic and cardboard backing (please
inspect the items meticulously before taking it out of the plastic) , and
that the box in which the product has been sent is not damaged (see Damages
in Shipment below) : Art-ickles is not
responsible for lost shipments or damages that occurs during shipping.
In case of returns please email prior to sending the products back to obtain a Return Authorization Number and an address to send the item back. Failure to do so will result in a 30% restocking fee. We do not provide refunds but only STORE CREDIT for the same item originally bought if available, or an item of same value chosen by the customer if the original product is not available. Please contact to get a return authorization and instructions on how to send the products back. Failure to contact Art-ickles will result in a 30% restocking fee. |
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| General Shipping Information |
Shipping Cost
Most of our products are custom made and production starts at the reception of your order. Orders may take two to six weeks before they are ready to be shipped. We will notify you when your order is shipped. Unless you pay by Paypal, your credit card will not be charged until the order is ready to be shipped from the warehouse. Orders will normally be shipped within 48 hours of receipt of your bank's approval of credit card charge during our business hours between 8:00 am and 4:00 pm eastern time Monday through Friday. All orders are shipped by Express Mail Service. In case you want your order shipped by FedEx, UPS or DHL or by any other mean please tell us so in the "SPECIAL INSTRUCTIONS" form located a the bottom of the checkout page, or by emailing us at with your order number. We will then contact you by email to confirm shipping price and arrange shipping the way you desire. |
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| Lost Shipments | As soon as you realize the shipment may have been lost, email us at so we can begin tracking action. | ||||||||||||||
| Damages in Shipment | All goods are shipped FOB shipping point. Art-ickles is not
responsible for lost shipments or damage that occurs during shipping. If shipping damage occurs, please take the following
action:
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| Web Site Errors or problems.
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Although we make every effort to keep our web site error-free, occasionally mistakes happen. We reserve the right to correct these errors and apologize for any inconvenience. If you see an error or encounter any problems during your visit, please e-mail our . | ||||||||||||||
| Physical Address | Art-ickles Domaine des Acajous, #1 P.O. Box 2049 Port-au-Prince Haiti, West Indies Telephones : Monday to Friday, 10:00AM - 2:00PM EST Email : Fax/Voice
Mail : |
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